THE PRINT ROOM LIMITED GENERAL TERMS AND CONDITIONS OF TRADING

Updated: September 2016

Acceptance:

All orders are subject to acceptance and confirmation of The Print Room New Zealand Limited, 21 Grosvenor Street, Kensington, Dunedin, 9012, New Zealand. 

Cancellation:

No orders may be cancelled by the customer following confirmation and acceptance by The Print Room New Zealand Limited

Prices:

Orders will only be accepted on the basis that the prices are subject to variation with notice and that the price ruling at the date of delivery shall be payable.

Goods and Services Tax:

Prices are stated net of any applicable goods and services tax, which tax the customer will pay on supply, together with any such taxes payable on any other charges hereunder.

Payment Terms:

Payments are to be made by 20th of the month following invoice.

Minimum Purchase Requirement:

There is no minmum monthly spend with account customers of The Print Room New Zealand

Overdue Accounts:

a) The Print Room New Zealand Limited may charge and recover interest on overdue accounts at the rate of 2% per month, or part thereof, from date of invoice.

b) The Print Room New Zealand Limited reserves the right to recover all costs incurred in the recovery of outstanding debts from the purchaser.

c) The Print Room New Zealand Limited shall be entitled to cancel deliveries due under this or any other order when payments are overdue, and the customer shall indemnify The Print Room

New Zealand Limited for any losses suffered by reason of any cancellation.

Delivery:

a) Costs of delivery will be charged to the purchaser.

b) Deliveries will be made against orders in accordance with confirmations until order filled.

c) Deliveries may be subject to delays caused by strike, fire accident, transport delays, or any other situations beyond the control The Print Room New Zealand Limited.

d) Delivery times on orders are estimates only, and The Print Room New Zealand Limited shall have no liability to the customer for any losses whatsoever which shall arise by reasons of delays

Damages or Delivery Claims:

a) All claims for damage or adjustments for short or incorrect delivery must be advised in writing to The Print Room New Zealand Limited within 7 days of receipt of the goods.

b) All claims to be supported by packing note, delivery docket, invoice and order numbers.

c) Claims shall not be allowed unless accompanied by full and correct documentation.

d) Payments due on invoice may not be withheld pending adjustments or settlement of any outstanding claims.

Defective Goods:

a) Where defective goods have been supplied, The Print Room New Zealand Limited will at its sole discretion either replace such goods or allow an appropriate credit not exceeding the costs of those

b) Shade matching and design reproduction will be within normally accepted commercial tolerances.

c) The Print Room New Zealand Limited has no liability for any consequential losses howsoever arising.

d) The Print Room New Zealand Limited has no liability once goods have been cut, altered, printed, relabeled or worked on in any way, shape or form.

Title and Security (Personal Property Securities Act 1999)

a) The risk in the goods supplied by The Print Room New Zealand Limited to the customer shall pass to the customer immediately the goods leave The Print Room New Zealand Limited premises

but ownership in them shall not pass to the customer until the customer has discharged the full amount due in respect of the purchase.

b) Until payment has been made of the full amount due in respect of the purchase, the customer acknowledges and agrees that:

i) Until the customer has paid for the goods supplied hereunder the relationship of the customer to The Print Room New Zealand Limited shall be fiduciary in respect of the goods.

ii) The customer shall store the goods supplied in a way that it is clear that they are the property of The Print Room New Zealand Limited.

iii) The customer hereby irrevocably gives The Print Room New Zealand Limited, its agents and servants, leave and license without the necessity of giving any notice to enter on and into any premises.

Occupied by the customer to search for and remove any of the goods supplied by, or in which The Print Room New Zealand Limited has ownership as aforesaid without in anyway being liable to the customer or any person or company claiming through the customer.

iv) If the goods have been resold by the customer prior to payment of the full amount due in respect of the purchase of the goods from The Print Room New Zealand Limited then the proceeds of such resale shall be the property of The Print Room New Zealand Limited but for an amount no more than such purchase price.

c) Forthwith upon any of the following events occurring, namely:

i) If a receiver or receiver and manager is appointed of any part of the assets or undertaking of the customer; or

ii) If any order is made or resolution passed for winding up or dissolution of the customer; or

iii) If the customer is placed under official management; or

iv) If the customer becomes insolvent or bankrupt or commits an act of insolvency; or

v) If distress or execution is levied against the goods or chattels of the customer;

The Print Room New Zealand Limited shall have the immediate right to retake and resume possession of goods on account of non-payment in full of the purchase price has not been made and may exercise that right not with standing that the due date of payment for such goods has not then arrived.

d) In the event that The Print Room New Zealand Limited resumes possession of the goods on account of non-payment the customer shall be liable for all costs and expenses associated with such resumption and for any losses arising upon resale or otherwise incurred or suffered by The Print Room New Zealand New Zealand limited howsoever arising.

e) Payments received may be accepted and applied by The Print Room New Zealand Limited in respect of any indebtedness of the customer as The Print Room New Zealand Limited shall think fit and The Print Room New Zealand Limited shall not be bound by any conditions or qualifications attaching to such payments.

f) The customer acknowledges that they grant a security interest for the purposes of section 36(b) of the Personal Property Securities Act in all present and after acquired goods supplied by the seller as security for all the customer’s obligations to the seller.

Notices:

All notices or advices shall be sent to the customer at its last known business address as advised to The Print Room New Zealand Limited.

General:

It is expressly agreed and declared by The Print Room New Zealand Limited and the customer that all representations or terms (including any condition or term and whether expressed or implied by law or otherwise) not expressly included in these Terms and Condition are hereby excluded.

Privacy Act 1993:

The customer irrevocably authorises any person or company to provide The Print Room New Zealand Limited with such information as The Print Room New Zealand Limited may require in response to The Print Room New Zealand Limited credit inquiries. The customer further authorises The Print Room New Zealand Limited to furnish to any third party, details of this application and any subsequent dealings that the customer may have with as a result of this application being actioned by The Print Room New Zealand Limited.

Print Room

Environmental Policy
Bronze Section 3


Print Room NZ Limited is committed to:

Protecting the environment and preventing pollution related to our operations.

Complying with all relevant New Zealand Health, Safety, and Environmental laws.

Continuously improving our performance in these areas.

To achieve these goals, all staff will be actively involved, with key performance indicators for each of the above areas included in their performance agreements.

Our approach to achieving these outcomes is:

Regularly assessing our activities and their environmental impacts (at least every six months) in a systematic and structured way.

Identifying actions needed to address any environmental effects.

Setting targets based on the necessary actions.

Monitoring our progress on each target monthly.

The key strategies we’ll focus on to reach these goals include:

Minimising waste by reviewing operations and ensuring efficiency.

Reducing toxic emissions by carefully choosing our fleet and the source of our energy.

Actively promoting reduce, reuse, and recycle initiatives within the company and with our customers and suppliers.

Sourcing and promoting products that minimise environmental impact in both production and distribution.

Ensuring we meet or exceed all relevant environmental laws.

Signed by 

Chris Brun & Jon Thom, Owner/Directors

Shipping Policy – The Print Room NZ Limited


Webstore Order Processing Times:

All web orders are processed Monday–Friday (excluding public holidays). Orders are typically dispatched within 2–5 business days once payment is received and the order is confirmed. If your order is for a pre-ordered product, please refer to the product description for details on when the pre-ordering period closes and the estimated dispatch date. During busy periods or for made-to-order items, dispatch times may be longer — if so, we’ll let you know promptly.

Domestic Shipping (New Zealand):

We ship nationwide using trusted carriers.

• Delivery time: 1–3 business days for most major centres (allow extra time for rural deliveries).
• Tracking: A tracking number will be provided once your order has shipped.
• Shipping costs: Calculated at checkout based on weight and location.

International Shipping:

We ship worldwide via NZ Post International and DHL Express.

• Delivery time: 5–15 business days, depending on destination and service selected.
• Tracking: All international orders include tracking.
• Shipping costs: Calculated at checkout based on weight, dimensions, and destination.

Customs, Duties & Taxes:

International orders may be subject to import duties, customs fees, and taxes once the shipment reaches your destination country.

• These charges are not included in the item price or shipping cost shown at checkout.
• The Print Room NZ Limited is not responsible for these additional charges — they are the customer’s responsibility.
• We recommend contacting your local customs office for more information before placing your order.
• If a shipment is refused or returned to us due to unpaid customs, duties, or taxes, the following applies:
• The customer will be responsible for any return shipping fees charged by the carrier.
• Any refund (if applicable) will be processed less the original shipping cost and return shipping fees.
• If you wish to have the order resent, a new shipping fee will apply.

Unpaid or Unclaimed Parcels:

If your parcel is returned to The Print Room NZ Limited due to non-payment of customs charges, incorrect address, or failure to collect the parcel, you will be contacted via email.

• Reshipping the order will incur an additional shipping fee.
• If you choose not to have the order resent, a refund (less all shipping charges) will be issued once the parcel is received back at our facility.

Order Tracking:

Once your order has shipped, you’ll receive an email confirmation with a tracking number and a link to follow your shipment’s progress.

Questions or Support:

If you have any questions about your order or shipping options, please contact our team at weborders@theprintroom.nz

Last updated: November 13, 2025


The Print Room operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Print Room is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process:

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources:

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.
  
  

How We Use Your Personal Information:

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
  
  

How We Disclose Personal Information:

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify:

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links:

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data:

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information:

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices:

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints:

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers:

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact:

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at chris@theprint-room.co.nz or contact us at 21 Grosvenor Street, 21, Dunedin, OTA, 9011, NZ For the purpose of applicable data protection laws, we are the data controller of your personal information.

Our warranty policy: last updated 5 November 2025

Our relationship doesn’t end once your merch is delivered. We’re here to make sure you feel supported every step of the way.

Issue resolution:

If something isn’t quite right with your order:

• Let us know within 7 days of delivery so we can assist you promptly.
• Our team will review the issue quickly and work with you to find the best solution.
• Depending on the situation, we may repair, replace, or provide a credit for the affected items.
• We aim to make this process fast and hassle-free so you can get back to doing what you do best.

60-day workmanship guarantee:

Every order is covered by our 60-day workmanship guarantee. If you experience any issues related to print quality, embroidery, or finishing within 60 days of delivery, we’ll repair, replace or credit the affected items.

What’s covered:

• Screen printing – clarity, adhesion and colour consistency of your design
• Embroidery – stitch quality, thread tension and placement accuracy
• Finishing – details like woven labels, pip tags, heat transfers and packaging

Sustainability commitment:

Our warranty process is designed to minimise environmental impact:

• We prioritise repairing or reworking returned items wherever possible before offering replacements.
• Items that cannot be repaired or re-worked are reused in production for testing purposes.
• When items can no longer be reused, they are sent to a specialist textile recycling facility in Tāmaki Makaurau.

Support:

No matter the job - big or small - we’ll provide you with the same care, attention and support throughout the warranty process.

We’re committed to making it easy for everyone to access our service by clearly communicating and explaining the process in a straightforward, jargon free way.

Our goal is to ensure every customer feels supported and valued every time. 

Exclusions:

Our guarantee doesn’t cover:

• Normal wear and tear over time from regular use
• Fading or deterioration caused by sun or salt water exposure or repeated washing
• Shrinkage, stretching, or damage caused by incorrect washing or dying practices
• Damage caused by misuse or failure to follow care instructions
• Product defects outside of our control – in these cases, we’ll help you make a claim under the manufacturer’s warranty, where available

How to make a warranty claim:

1. Contact both your account manager and order@theprint-room.co.nz within 60 days of delivery.
2. Include your order number, clear photos of the issue, and a short description.
3. Our team will assess your claim and guide you through the next steps.
4. If approved, we’ll arrange for repair, replacement, or credit as quickly as possible.