FAQ's
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Our standard turnaround time is 7–10 working days from the moment we receive full payment and your final proof approval. However, if you're on a tight schedule, let us know—we may be able to expedite your order depending on our current workload.
When you place your order, we’ll provide you with an estimated delivery date. Please note that this may be subject to change due to factors like stock availability.
If you need a rush order, we’re happy to accommodate it whenever possible for an additional fee, depending on our schedule at the time. Feel free to reach out, and we’ll do our best to assist you! -
Unfortunately, we don’t print on customer-supplied garments, as we can’t guarantee the print quality. However, we offer a wide range of high-quality garments at wholesale prices, including casual apparel, uniforms, merchandise, hospitality wear, sportswear, school leavers' gear, and workwear.
If you don’t see what you’re looking for on our website, feel free to send us an email—chances are, we can find the perfect option for you!
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Our minimum order quantities depend on the embellishment method and garment type. See the details below:
Screen print
T-shirts & Sweaters: 24 units for 1-4 color print, 50 units for 5+ colors.
Tea Towels: 50 units for 1-3 colors, 100 units for 4-6 colors.
Tote Bags: 50 units.
Embroidery
Minimum: 12 units.
If you can’t meet the minimums, we may still accommodate your order, but additional charges will apply. -
For blank t-shirts, we can screen print designs up to 380mm high x 350mm wide (for adult sizes only). For oversized tea towels, our maximum print size is 600mm high x 400mm wide.
Please note that artwork designed for men’s or unisex garments may need to be resized to fit women’s and children’s sizes. If you have any questions about sizing, feel free to reach out—we’re happy to help! -
Free Shipping on all orders within New Zealand when sent to a single address!
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The number of colours depends on the embellishment technique you choose:
Screen print
We can print up to 6 colours. If your design has more, ask us if it can be simplified—often we can reduce the colours using spot simulation, CYMK, or halftones to create shades and gradients.
Embroidery
We can use up to 12 colours for embroidery.
Supacolour
There’s no limit to the number of colours with Supacolour. We can print anything from photos to detailed multi-colour designs. -
Understanding all the different file types can be tricky, but don't worry—we’ve got you covered. We've put together a guide to help you set up your file for screen print, embroidery, and Supacolour. Find it HERE
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Screen printing
We can create one-off screen-printed samples, but due to the setup process, it’s costly and typically only done for orders of 1,000+ units upon request. Since each color requires a separate screen setup, we recommend relying on our detailed digital proofs, which accurately show placement and scale.
Embroidery
Before production, we always run a sample stitch-out to ensure quality. If requested, we can provide a photo or physical sample for approval before proceeding.
Supacolour
One-off Supacolour samples aren’t possible, but we can send a photo or courier a single unit for approval before full production—additional costs apply. -
Screen printing
Each color in your artwork requires a separate silk screen. Our pricing includes the screen setup fee in the per-unit cost, so there's no separate charge. Screens remain the property of The Print Room.
Embroidery
The quality of embroidery depends on digitising, which converts your artwork into a stitch-ready file. The setup fee is a one-time cost, and your file can be reused indefinitely—though edits may incur a small fee. Digitised files remain the property of The Print Room.
Supacolour
Our pricing includes the setup fee in the per-unit cost. -
We’re proud to be one of the few print shops in Australasia using only water-based inks. Our inks are eco-friendly, safer for our team, and leave a softer feel on garments—and are priced at no extra cost to you, a win-win!
We also offer a range of specialist inks including glow-in-the-dark, multi-chrome, woven, fluorescent, metallic, foil finishes, and more. -
Pantone is an internationally recognized colour system. If you don’t know your Pantone colours, we can find the best match for you. If you do, please provide the Pantone Solid Coated code, as this is what we use for printing.
There’s no extra charge for mixing your Pantone colour.
Keep in mind that colour matching between screen and printed ink may show slight natural variations. For embroidery, we’ll convert Pantone colours to Madeira thread. -
Yes, absolutely! We have access to thousands of retail and wholesale products, but only showcase a small selection on our website to keep things simple. From high-end retail brands to specialist wholesale garments, we can source what you need. Plus, we buy at wholesale rates and pass the savings on to you!
-
Our standard turnaround time is 7–10 working days from the moment we receive full payment and your final proof approval. However, if you're on a tight schedule, let us know—we may be able to expedite your order depending on our current workload.
When you place your order, we’ll provide you with an estimated delivery date. Please note that this may be subject to change due to factors like stock availability.
If you need a rush order, we’re happy to accommodate it whenever possible for an additional fee, depending on our schedule at the time. Feel free to reach out, and we’ll do our best to assist you! -
Our minimum order quantities depend on the embellishment method and garment type. See the details below:
Screen print
T-shirts & Sweaters: 24 units for 1-4 color print, 50 units for 5+ colors.
Tea Towels: 50 units for 1-3 colors, 100 units for 4-6 colors.
Tote Bags: 50 units.
Embroidery
Minimum: 12 units.
If you can’t meet the minimums, we may still accommodate your order, but additional charges will apply. -
Free Shipping on all orders within New Zealand when sent to a single address!
-
Understanding all the different file types can be tricky, but don't worry—we’ve got you covered. We've put together a guide to help you set up your file for screen print, embroidery, and Supacolour. Find it HERE
-
Screen printing
Each color in your artwork requires a separate silk screen. Our pricing includes the screen setup fee in the per-unit cost, so there's no separate charge. Screens remain the property of The Print Room.
Embroidery
The quality of embroidery depends on digitising, which converts your artwork into a stitch-ready file. The setup fee is a one-time cost, and your file can be reused indefinitely—though edits may incur a small fee. Digitised files remain the property of The Print Room.
Supacolour
Our pricing includes the setup fee in the per-unit cost. -
Pantone is an internationally recognized colour system. If you don’t know your Pantone colours, we can find the best match for you. If you do, please provide the Pantone Solid Coated code, as this is what we use for printing.
There’s no extra charge for mixing your Pantone colour.
Keep in mind that colour matching between screen and printed ink may show slight natural variations. For embroidery, we’ll convert Pantone colours to Madeira thread.
-
Unfortunately, we don’t print on customer-supplied garments, as we can’t guarantee the print quality. However, we offer a wide range of high-quality garments at wholesale prices, including casual apparel, uniforms, merchandise, hospitality wear, sportswear, school leavers' gear, and workwear.
If you don’t see what you’re looking for on our website, feel free to send us an email—chances are, we can find the perfect option for you!
-
For blank t-shirts, we can screen print designs up to 380mm high x 350mm wide (for adult sizes only). For oversized tea towels, our maximum print size is 600mm high x 400mm wide.
Please note that artwork designed for men’s or unisex garments may need to be resized to fit women’s and children’s sizes. If you have any questions about sizing, feel free to reach out—we’re happy to help! -
The number of colours depends on the embellishment technique you choose:
Screen print
We can print up to 6 colours. If your design has more, ask us if it can be simplified—often we can reduce the colours using spot simulation, CYMK, or halftones to create shades and gradients.
Embroidery
We can use up to 12 colours for embroidery.
Supacolour
There’s no limit to the number of colours with Supacolour. We can print anything from photos to detailed multi-colour designs. -
Screen printing
We can create one-off screen-printed samples, but due to the setup process, it’s costly and typically only done for orders of 1,000+ units upon request. Since each color requires a separate screen setup, we recommend relying on our detailed digital proofs, which accurately show placement and scale.
Embroidery
Before production, we always run a sample stitch-out to ensure quality. If requested, we can provide a photo or physical sample for approval before proceeding.
Supacolour
One-off Supacolour samples aren’t possible, but we can send a photo or courier a single unit for approval before full production—additional costs apply. -
We’re proud to be one of the few print shops in Australasia using only water-based inks. Our inks are eco-friendly, safer for our team, and leave a softer feel on garments—and are priced at no extra cost to you, a win-win!
We also offer a range of specialist inks including glow-in-the-dark, multi-chrome, woven, fluorescent, metallic, foil finishes, and more. -
Yes, absolutely! We have access to thousands of retail and wholesale products, but only showcase a small selection on our website to keep things simple. From high-end retail brands to specialist wholesale garments, we can source what you need. Plus, we buy at wholesale rates and pass the savings on to you!