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Welcome to The Print Room

We make creating beautiful merchandise easy.

Rather than just providing a printing and embroidery service, we have created a range of ordering systems that best work for you. Find out more about them below along with information about the production process.

Submit Quote

  • Submit a quote on our website.
  • Submit your artwork and garment details using the quote form.
  • We'll send you a visual mockup and quote within 24 hours.
  • Once you are happy with the quote you sign our easy online proof.
  • Then choose your ordering method.

Ordering Options

Choose the ordering method that best suits you.

Dropship & Fulfilment 

We have developed a dropship and fulfilment service called The Merchery. This is where we print and package your products into individual parcels. Then we integrate an API into your e-commerce store to recieve notifications when a customer purchases that product. We then ship it out so you don't have to worry about a thing. We also create a tracking page with your business' branding on it.

Wholesale Web-Store

We build your business a custom store with all of you merchandise products on it. It is password protected so the public cannot access. To order, you choose the products and quantities your require then check out. You can either pay using credit/debit card or pay nothing and receive and invoice for the 20th of the month following. Your order will arrive within 7 - 10 working days.
As easy as that.

Retail Online Store

Our Retail online store is perfect for sports teams/clubs, School Leavers Gear and charities. It saves the organiser the time and hassle to collect money and size details. We set the store up with your products on it, then customers purchase it directly off us. We have the store open for 2 - 3 weeks, then we close the store and produce all the orders and dispatch them with 7 - 10 days of the store closing.

Bulk Order

Traditionally this is the most common way customers have ordered. You advise us of how many units you require in each size and we add this to the proof for you to sign off. We then send all the garments to you.

Production

  • Once your order is signed off it will take between 7 - 10 days before it arrives with you.
  • You will get an email with tracking information as soon as it leaves our door.
  • You will receive a text message one hour out from delivery to give you the option to redirect the order.
  • We keep your order details to make ordering your next order super easy.

WELCOME TO THE PRINT ROOM

We make creating beautiful merchandise easy

Submit Quote

  • Submit a quote on our website.
  • Submit your artwork and garment details using the quote form.
  • We'll send you a visual mockup and quote within 24 hours.
  • Once you are happy with the quote you sign our easy online proof.
  • Then choose your ordering method.

Ordering Options

Choose the ordering method that best suits you.

Dropship & Fulfilment 

We have developed a dropship and fulfilment service called The Merchery. This is where we print and package your products into individual parcels. Then we integrate an API into your e-commerce store to recieve notifications when a customer purchases that product. We then ship it out so you don't have to worry about a thing. We also create a tracking page with your business' branding on it.

Wholesale Web-Store

We build your business a custom store with all of you merchandise products on it. It is password protected so the public cannot access. To order, you choose the products and quantities your require then check out. You can either pay using credit/debit card or pay nothing and receive and invoice for the 20th of the month following. Your order will arrive within 7 - 10 working days.
As easy as that.

Retail Online Store

Our Retail online store is perfect for sports teams/clubs, School Leavers Gear and charities. It saves the organiser the time and hassle to collect money and size details. We set the store up with your products on it, then customers purchase it directly off us. We have the store open for 2 - 3 weeks, then we close the store and produce all the orders and dispatch them with 7 - 10 days of the store closing.

Bulk Order

Traditionally this is the most common way customers have ordered. You advise us of how many units you require in each size and we add this to the proof for you to sign off. We then send all the garments to you.

Production

  • Once your order is signed off it will take between 7 - 10 days before it arrives with you.
  • You will get an email with tracking information as soon as it leaves our door.
  • You will receive a text message one hour out from delivery to give you the option to redirect the order.
  • We keep your order details to make ordering your next order super easy.

FAQ'S

What is your standard turnaround time?

Our turnaround time is usually 7 - 10 working days from when the proof has been signed and payment in full is made. Depending on the time of year and how busy we are we may be able to get your order through faster than this. We will be able to confirm the date in which the order will arrive with you when you place your order. If you require a rushed order, we can sometimes to do for an extra cost depending on our workload.

Can I supply my own garment to get custom printed or embroidered?

No, we don't print on garments supplied to use by our customers. The reason for this is we cannot guarantee that the ink will take to the fabric. All the garments and products we offer have been tested by us and we can 100% guarantee the best standard of printing and for the prints to last for a long time. We have a wide range of brands and garments that we offer you at wholesale prices. We can supply everything from casual apparel, uniforms, merchandise, hospitality, sportswear, School Leavers Gear, and Tradewear.

What is the largest print area you can print?

No, we don't print on garments supplied to use by our customers. If you're after oversized prints, then you've come to the right place. Our M&R auto specialises in large print areas, great for oversized prints and printing tea towels. We can print 390mm wide x 600mm high. When printing oversized screen prints on t-shirts, it is important to consider whether the print will fit on smaller sized t-shirts or women's sized t-shirts.

Do I have to pay a setup charge?

Screenprint
In order to print your artwork as a screen print, we need to create one silk screen for each colour in the artwork. When we price your custom screen print job we incorporate the setup fee across the whole job so that you get an easy quote with a per unit price, instead of the setup cost being charged separately. Once the screen is setup with your artwork on it, it remains the property of The Print Room, although if you are planning to print another run of t-shirts in the next 3 months, we will keep your screens so that you don't have to pay a setup fee for future runs. See below the file types we require when creating your screens.
Find out more about screenprint here. 

Embroidery
The quality of embroidery is mainly due to how well the artwork has been digitised. What is this digitising process I hear you ask. This is a process where we take your artwork and create a run file as to how it will stitch out in a language that our Tajima embroidery machine can understand. A lot of companies outsource this process to companies off-shore, we have all of our files digitised in New Zealand by staff that have over 25 years in the industry. Once we set the file up for you, we keep this on hand so that any future jobs using this artwork, at the same size on the same garment type will not require any setup costs. The digitised artwork remains property of The Print Room.
Find out more about embroidery here.

Supacolour
Supacolour has a setup fee per artwork as silk screens are also required in this process to apply the base ink layer and glue layer. It does not matter how many colours you have in your artwork or the size of your artwork, there is a flat-rate setup fee of $50 + gst per artwork each time the Supacolour is setup.
Find out more about Supacolour here.

Do you offer one-off print samples? 

Screenprint
We can offer one-off print samples, however this is a costly process. We would usually only do this if customers specifically request a sample before printing a larger order of 1000 units or more. The reason creating one-off screenprint samples is so expensive is due to having to create a screen for each colour in the artwork. Our expert design team work hard to ensure our digital proofing system shows the artwork placed on the garment in the right place at the right size, so that you have a realistic visual proof of how the garment will look once printed.

Embroidery
Once the artwork has been digitised and the setup fee has been paid we always run a sample stitch our before embellishing the garments to check that the file has stitched our and ran correctly. At this time, we can send a photo through or the physical sample to the client, if requested.

Supacolour
Unfortunately we cannot create one-off samples with Supacolour due to the setups associated with it. We can send through a photo or courier one unit before printing the rest of the custom order to check that you are satisfied with the print before we get the mass production underway, there are extra costs associated with this.

What ink types do you offer? 

We are super proud of the fact the we are one of the only companies in Australasia to only print with water-based inks as we have removed plastisol inks from our shelves. This is something that we are immensely proud of and is a huge point of difference. Not only are our inks much better for the environment, better for our staff to use, but they leave a much softer hand-feel and are priced the same as plastisol inks. A win, win, right? We offer a range of specialist inks including; Glow in the dark, Multi-chrome ink, Woven ink, Fluro ink, Metallic ink, foil finishes and many, many more. To read more about the different inks we offer, click here. 

What is your minimum number of units I can order?

Our minimum order numbers are based on the type of item you are ordering, see these below.

Screen Print
T-shirts: 20 units with a front and back print or one 2 colour , 50 units with just a 1 colour, front print.
Sweaters: 20 units
Tea towels: 100 units
Tote bags: 50 units

Embroidery
Our minimum for embroidery is 12 units.

If you cannot meet these minimums, we may be able to complete your job, but extra charges will apply. The reason we have minimum orders is due to the setup costs associated with your job and less than the minimums becomes expensive.

Do you charge for shipping or is it free?

We love the fact that we are based in the lower South Island but work with clients from all over the country. Our business model has been created on the basis of great online systems that allow our customers to work with us with ease and confidence. To help allow us work with our customers all over New Zealand, we pay the cost of the shipping for all orders that are over $300. We inform you when the goods have left us as well as emailing you a tracking number so you can keep an eye on your package.

What type of file do I need to provide you?

Understanding different file types can be tricky, but we have you covered. We have created a wide range of resources as to how to set up your file for screen print, embroidery and Supacolour.

See our Resources tools here.

What is a Pantone colour? 

The Pantone colour range is a colour system that is recognised internationally. If you don't know the Pantone colours of your artwork, we can provide these for you that best match your artwork. It is important to use the Pantone Solid Coated colour system. Each colour has a recipe on how to create it, we use 4 - 5 colours to make a Pantone Solid Coated colour.

We don't charge you any extra to mix and create your Pantone colour.

To see the full range of Pantone Coated colours, click here.

If your job is for our embroidery department and you know your Pantone colour, then you can convert the Pantone colour into the Madeira thread that we use here.

Is there a limit on how many colours I can include in my design?

This all depends on the embellishment technique you choose.

Screenprint
Our M&R Carousel can print up to 6 different colours but if you have an artwork or design that has more colours than this then ask our staff if we can reduce it to 6. We can often reduce the numbers of colours by using a spot simulation process, CYMK process or by using halftones to create different shades and gradients.

Embroidery
Our embroidery machine can have 12 different thread colours, meaning you can have anything from 1 colour through to 12. Unlike screenprint, embroidery is not priced on how many colours your job is, but how large the artwork. The reason for this is the larger the artwork, the more stitches will be required to stitch out the job, which in turn, takes longer to complete.

Supacolour
Due to Supacolour being a hybrid between a screen print and a digital transfer, you can have as many colours as you like and it won't effect the price. You can print anything from photos to full bright coloured artworks. The main limitation is that the edge of the hard work is a hard line as you cannot print gradients or shadows around the edge of the artwork.

I'm interested in a product that I cannot find on your website, can you source it? 

Yes of course! We have access to thousands of different retail and wholesale products, but we only have a small selection on our website so you don't get too overwhelmed. We have access to high end retail brands, through to specialist wholesale garments ready to be embellished. Even better, we can purchase these products at wholesale rates and pass this discount onto our customers.

To get your quote underway, click here. If we do not have the product you require on our quote form, just select 'other' and type in the product you need. Then one of our friendly team can respond with a quote and visual mockup.

What if I don't have any designs, can you help? 

That's not a worry. If you need a hand to create artwork then our design team can help to create an artwork for your job. We also have a wide range of templates that you can use for no cost. To enquire about this service, please click here. 

 

OUR ENVIRONMENTAL DIFFERENCE

At The Print Room sustainability is at the heart of everything we do. Our biggest point of difference is the environmentally friendly waterbased inks that we offer, opposed to the industry standard; plastisol inks (thermoplastic inks). But it doesn't stop there, we also offer amazing sustainably made products from the status quo, giving you the choice to support brands and products that are made ethically and sustainably. Not to mention our reuse, reduce and recycling practices we implement on the shop floor, right through to our composting system in the smoko room, we try our best to help mother earth where possible.